A consumer survey conducted by IndiGo revealed that 81% of the travellers are confident that IndiGo will ensure clean and safe travel for their journey.
Factors such as health and wellness of the airline staff (90%), wearing PPE and maintain social distancing by airlines (89%), personal safety kits (87%), and hygiene measures at arrival (75%) are highlighted as important factors by the passengers during air travel. The survey was conducted online in December with 23000 travellers.
Mr. William Boulter, Chief Commercial Officer, IndiGo said, “We are pleased to see that we have gained customer confidence over the last six months on the back of our safety measures and customer initiatives. There has been a 16-point rise in passenger confidence in IndiGo from 65% in June to 81% in December 2020. The report also showcases an increase in awareness for our safety measures from 55% in June to 82% in December. Air travel being the safest mode of travel, coupled with IndiGo’s clean and safe travel experience, 76% customers gained confidence to travel again post lockdown. We will continue to introduce new measures, products and services to further strengthen customer confidence in air travel and IndiGo. Our aim is to consistently provide a safe and hassle-free experience on-board a lean, clean flying machine”.
Opening-up to travel
· 65% passengers travelled post-lockdown
· 76% of customers gained confidence to travel again after their first travel post lockdown
· 69% of the customers plan to travel again in next 3 months (up from 54%in June)