JW Marriott Kolkata appointed Ms. Neha Kapoor as the Director of. She joins the team with over a decade of expertise in Rooms Division Operations and extensive excellence in sustaining VIP Relations across some of the country’s most prestigious hospitality brands. Her in-depth knowledge about Guest Relation Management, Budgeting and forecasting, Revenue Enhancement and VVIP delegation makes her a significant asset to the brand. Neha’s key responsibility areas will incorporate room inventory management, working in a close coordination with all the departments to ensure positive and better guest experience. She will play a very instrumental role in further cementing JW Marriott Kolkata as a luxurious stay option within the City of Joy. She will look into establishing a repeat clientele through Public Relations, Feedback, Training and revisit ‘Luxury’ quotient of the hotel.